Return Policy

Green Nicotine's products are of a consumable nature, therefore, there are no refunds or exchanges on opened, unsealed or used items.

Replacement Policy

Green Nicotine has created a hassle-free replacement process with step-by-step guidelines for your convenience. Green Nicotine provides each item with a Manufacturer Warranty for the first 6 months from the date of purchase for product parts (battery tube and charger) determined to be manufacturer defects. Please note: Green Nicotine is not responsible for problems, or damages caused by inappropriate use.

Mail the defective item to:

Green Nicotine
1208 North Alvernon Way
Tucson, Arizona 85712

 Along with your product, you MUST include a copy of your receipt (if you ordered online, your invoice will serve as your receipt, if you purchased at a kiosk, please include a copy of the receipt that was provided to you at the time of purchase), a brief description of the issue and contact information where your replacement should be shipped or where you can be reached if there are any questions. Upon review, our Customer Service Department will replace the defective unit and ship it to you FREE.

For your convenience, you can view and print a Customer Replacement Form to accompany your item, by clicking here.

Green Nicotine does not offer a refund for the shipping costs associated with returning the product to us. We strongly recommend that you ship your product using a tracking number. We also suggest that your replacement be appropriately packaged, it is possible that improperly packaged items may be lost or further damaged during shipment. All risks of damage and loss are the responsibility of the customer. Any products received without appropriate documentation cannot be replaced and will be returned to the sender.  Replacements cannot be issued before the product has been received, evaluated and processed by our Customer Service Department.

 

 

 For items directed to our Customer Service Department, you can expect your replacement to be evaluated, processed and shipped within 48 business hours of receiving the package. If we are unable to issue a replacement for any reason we will contact you directly. For additional questions, please call our Customer Service Department at 1(800) 307-1492, where a dedicated agent is standing by to help you Monday through Friday, 9am-5pm MST.